Frequently Asked Questions

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What forms of payment do you accept? We accept check, cash, debit and credit cards.

Is a down payment required? Yes, we collect a down payment in order to reserve you a spot in our production calendar.

Are you licensed, Insured and Bonded? Yes, we are licensed to do business in Richland, Pasco, Kennewick, Cle-Elum. Our Washington License number is BLACKBW821D6. You can use this link to verify our Contractor License, which also lists our insurance and bond information. 

 

What should the customer know about your pricing (e.g., discounts, fees)?

We offer free estimates that are given over-the-phone. There is a small consultation fee if we schedule an on-site consultation for an official quote and a contract isn't signed. The consultation fee is waived if the contract is signed. If you sign the contract within 72 hours then your consultation fee is credited towards your project.

What is your typical process for working with a new customer?

We set up a quick 15-30 minute call to talk about the project and to see if we would be a good fit for your project. We give a ballpark estimate and then we schedule an on-site consultation. We then take measurements, and prepare a quote and draft a contract. Upon signing the contract, we collect the down payment and immediately put your project in our production calendar. We then prepare to have materials ready for the project start date.

What types of customers have you worked with?

We have worked with an array of customers, but our biggest clients are those who want to trust and have dependable relationships with their contractor, and they expect their contractor to take good care of them. We also mainly work with customers who want the most value in their projects (quality, friendly prompt service etc). 

What advice would you give a customer looking to hire a provider in your area of work?

The most unique piece of advice I can give is: If you are paying with a check, make sure you make the check out to the name of the business and not the name of the owner/employee. Write it out to the business name and hold the business accountable. 

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What questions should customers think through before talking to professionals about their project?

I think that every customer/contractor should discuss the process and expectations of the project prior to initiating work. When everyone is on the same page, it sets up the project for success. 

Questions extracted from our Thumbtack profile

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